Please read the following “Booking & Advisory Terms & Conditions” carefully, as they contain important information about your legal rights, remedies, and obligations.
1. BOOKING & ADVISORY TERMS AND CONDITIONS
The following Booking & Advisory Terms and Conditions apply to bookings you make with us. References to “agent”, “us”, “we” and/or “our” in these Booking & Advisory Terms and Conditions means LUXEWORLD Pty Ltd (ABN 46634548324) and/or associated business names/brands.
By booking with us, you acknowledge and agree with these terms and conditions. We also rely on the authority of the person making the booking to act on behalf of any other traveller on the booking and that person will bind all such travellers to these terms and conditions.
By booking with us, you acknowledge to us that:
2. AGENCY
We act as an agent for, and sell various “Travel Products and Services” as agent on behalf of, numerous transport, accommodation, and other “Travel Providers”, such as airlines, coach, rail and cruise line operators, wholesalers, insurance companies, etc. Any services we provide to you are “Booking and Advisory Services” and collateral to that agency relationship. Our obligation to you is to (and you expressly authorise us to) make travel bookings on your behalf and to arrange relevant contracts between you and Travel Providers. We exercise care in the selection of reputable service providers, but we are not ourselves a provider of Travel Products and Services and have no control over, or liability for, the services provided by third parties.
All bookings are made on your behalf subject to the terms and conditions, including conditions of carriage and limitations of liability, imposed by these service providers. To that effect, we will provide to you a summary of the Travel Providers change and cancellation conditions in our itinerary and invoice documents. We can provide you with full copies of relevant service provider terms and conditions on request.
3. LIABILITY
Your legal rights in connection with our Booking and Advisory Services are against us.
Your legal rights in connection with the provision of Travel Products are against Travel Providers.
Subject to your rights under the Australian Consumer Law, we are not otherwise liable to you or anyone else (including for negligence, breach of contract or tort) for any loss or damage (including specific, direct, indirect, consequential, economic loss, incidental damages, lost profits or savings or damages for disappointment) which is suffered directly or indirectly in connection with:
The Travel Provider is the supplier of the Travel Products and is responsible for any express or implied guarantees in relation to the supply of the Travel Products. All information, including but not limited to representations that a Travel Provider makes on its brochures, relating to the Travel Provider or products and services is provided by the Travel Providers or other independent third parties. We are not responsible for and make no warranty or representation about such information.
Our liability will also be limited to the extent that any relevant international conventions limit the amount of compensation which can be claimed for death, injury, or delay to passengers and loss, damage and delay to luggage. Under circumstances where our liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the remedies required of us under applicable law. This liability clause is subject to your rights under the Australian Consumer Law and nothing in these terms and conditions is intended to limit any rights you may have under the Competition and Consumer Act 2010 (Cth).
4. FEES & COMMISSIONS
We receive commissions, fees, gifts or financial incentives from Travel Providers in respect of your booking. We also charge fees to you where and when commissions are not sufficient to cover the cost of providing the Booking & Advisory Services to you. Our fees are non-refundable.
Our fees and commissions cover the costs we incur (e.g. rent, wages, IT, etc) and reflect the cost of our expertise, time and availability including 24/7 support and the time you save when we manage travel arrangements on your behalf.
| Schedule of Booking & Advisory Service Fees (incl GST)* | |
| Service Fees | |
| Research Fee / Non Refundable Deposit This fee reflects the time we put in drafting a complex or extensive itinerary and finding the arrangements that suit you needs best. This deposit can be credited against any booking if booked within 3 months from date of receipt and charged as a fee otherwise. | $100 per person |
| Visa Handling fee We charge this fee when we coordinate with a Third Party that will assist you with your Visa requirements. | $125 per person |
| Booking Fees | |
| Domestic Airfares | $50 per ticket |
| International Airfares Economy | $75 per ticket |
| International Airfares Premium | $150 per ticket |
| Frequent Flyer Bookings^ Domestic International | $150 per ticket $300 per ticket |
| Rail booking | $50 per ticket |
| Special arrangements (e.g. Concert Tickets, etc) | $50 per ticket |
| Foreign Currency Conversion Fee This fee reflects the cost of converting AUD to the suppliers’ currency. | 3% of sums quoted in currencies other than AUD |
| Change & Cancellation Fees | |
| Australia & New Zealand Change Cancellation | $25 per person (uncapped) $50 per person (capped at $150 per booking±) |
| International Change Cancellation | $75 per person (uncapped) $300 per person (capped at $600 per booking±) |
| *A different schedule of fees may apply for group bookings. If so, specific fees will be communicated to you in our quote. Groups are considered a party of more than 10 passengers. ^Classic Reward bookings attract an additional 100% surcharge. ±Caps apply per booking and family, where a family is considered a party of immediate family members (Parents, children, and grand-parents only). | |
5. AVAILABILITY
Travel Products are subject to availability and can be withdrawn without notice by the Travel Provider. Travel Products may also change at any time in accordance with the relevant Travel Provider T&Cs. Subject to any rights you may have against us in relation to our supply of Booking & Advisory services to you, we are not responsible for any withdrawal of Travel Products or changes made by a Travel Provider.
6. PRICING
“From Prices” for Travel Products displayed on our Website or otherwise communicated to you are provided as an indicative guide only.
“Quoted Prices” for Travel Products displayed on our Website or otherwise communicated to you are deemed dynamic and may vary due to peak demand periods, changes in surcharges, fees, taxes, currency fluctuations or other matters outside our control. Quoted Prices are not guaranteed until you have made a booking with us and received communication from us and/or the Travel Provider that your booking is confirmed.
Quoted Prices do not include local charges, taxes or fees that may be charged to you upon arrival by local authorities, airports or Travel Providers unless otherwise stated. We are not liable to you or anyone else for the inconvenience or loss caused as a result.
Unless otherwise stated, Quoted Prices are in Australian dollars. Travel Products quoted in foreign currency are subject to change until payment is made in full and subject to a conversion fee of 3%.
All pricing is inclusive of goods and services tax (GST), or other such value added taxes, where applicable.
In case of an obvious error (including any error in electronic labelling, error in data entry, error of calculation or clerical error) resulting in the display of a price which has obviously been displayed by mistake, we reserve the right to cancel your reservation, even if it was automatically confirmed on our Website. You will be informed of this as soon as possible. In any case, to the extent permitted by law, you will not be entitled to claim compensation from us on the grounds of the cancellation or the related costs, if any, that have been incurred due to an erroneous reservation which has been cancelled.
7. PAYMENT
You will be required to pay a deposit or deposits for your booking. The deposit amount varies depending on the Travel Product and lead time to travel. In some instances, full payment is required at the time of booking. We will advise you of the deposit amount at the time of booking.
All deposits are non-refundable for changes of mind or cancellations by you subject to your rights to a refund or other remedy under the Australian Consumer Law.
Final payment is required no later than 4 months prior to departure, unless otherwise stated. Any failure by you to make payment of the Travel Product in full by the due date may result in your booking being cancelled and the forfeiture of any deposit you have made.
Any funds received by you, will be held on trust until such time as remitted to the Travel Provider. A portion of your payment may include a commission component that we will retain on trust until your payment is made in full.
8. FORMS OF PAYMENT
We accept the following payment methods. All processing fees are non-refundable.
| Form of Payment | Processing fee (incl GST) | |
| EFT / Bank Transfer | n/a | |
| Cash / Cheque | n/a | |
| American Express (AMEX) Rewards Points | n/a | |
| Gift Card & Vouchers (LUXEWORLD Issued) | n/a | |
| Debit & Credit Cards Debit & Credit Cards (Visa or MasterCard) American Express (AMEX) | 1.5% 1.5% | |
| International Debit & Credit Cards | 3% | |
Cash, Cheques, AMEX point redemptions may take up to 5 business days to process. We reserve the right not to accept these forms of payment if your payment date is too close to departure date.
GIFT CARDS & VOUCHERS: Unless otherwise indicated, gift cards or vouchers issued by us are valid for a period of 36 months from date of purchase. Gift cards or vouchers cannot be refunded or exchanged for cash.
9. CHANGE AND CANCELLATION
If you cancel your Travel Product, your right to a refund is subject to relevant Travel Provider T&Cs and any rights that you may have under the Australian Consumer Law. It is not within our power to decide whether you will be eligible for a refund for the cost of the Travel Product from the Travel Provider.
If, for example, a Travel Provider’s terms and conditions contain a no refund policy, we will only be able to provide you with the remedy provided by the Travel Provider (if any), which may include a travel credit supplied by the Travel Provider. Travel Provider fees and increases in price may also apply where a booking is changed and when tickets or documents are re-issued.
If you cancel your Travel Product, or amendments to your booking are otherwise required;
If you have a booking with us in relation to a Travel but you do not show up to check-in or otherwise do not avail yourself of the Travel Product, you will not be entitled to any refund from us, subject to any rights you may have under the Australian Consumer Law.
Where you seek a refund for a cancelled booking for which payment has been made to the Travel Provider, we will not provide a refund to you until we receive the funds from that Travel Provider. Bookings paid in foreign currency can be subject to changes in foreign exchange rates. Where a refund is unfavourably impacted by foreign exchange, we will deduct the impact of this variance from your refund.
10. FORCE MAJEURE
In these Terms and Conditions “Force Majeure” means any cause outside a Travel Provider’s reasonable control which could not have been prevented or avoided even if all reasonable measures had been taken by the Travel Provider including, but not limited to, war, threat of war, riot, civil disturbances, industrial dispute, terrorist activity and its consequences, plague, epidemic, pandemic, infectious disease outbreak or any other public health crisis (including quarantine or other employee restrictions), natural or other disaster (such as volcanic ash or hurricanes or similar events), nuclear incident, fire or bushfires, adverse weather conditions (actual or threatened, including snow and fog), closed or congested airports or ports or other modes of transport, unavoidable technical problems with transport, unforeseen alterations to transport schedules, transportation disruptions or cancellations, domestic and/or international travel restrictions, changes to travel advisories and restrictions, changes to health advisories and quarantines, changes to immigration, labour and free-movement laws resulting from BREXIT or similar, generalised lack of availability of raw materials or energy, rescheduling of aircraft or boats or other modes of transport, changes to applicable laws and/or other government mandates (including evacuation orders and border closures), and similar events.
If a Force Majeure event occurs that affects your booking, your entitlement to a refund, credit or re-scheduled travel booking will depend on the relevant Travel Provider T&Cs and will at all times be subject to any rights you have under the Australian Consumer Law.
If a Force Majeure event occurs that affects your booking, commissions, fees, rebates, or financial incentives received by us from Travel Providers in relation to your booking will be held in credit for a period of up to 2 years from the date Force Majeure was declared. This credit is the property of LUXEWORLD Pty Ltd until redeemed against a future booking.
11. YOUR OBLIGATIONS
When making a booking with us, you must provide accurate and complete details of each traveller, and according to their passport or other identification document. It is your responsibility to ensure that all details of the booking are complete and correct for all passengers before proceeding. Some Travel Providers will deny carriage if the traveller’s name varies from their booking and may cancel automatically if the traveller’s name is amended. This could result in the booking being forfeited. We have no responsibility for any loss or damage arising from the incorrect entry of a traveller’s name or if you do not comply with the Travel Provider T&Cs.
Travel documents cannot be transferred to another person to use. All airline tickets must be issued in the name of the passport/photo identity holder. An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled. Please review your travel documentation carefully and advise us immediately of any errors in names, dates or timings.
If you have booked with a consultant, it is your responsibility to collect all travel documents from us prior to travel. As a general rule your travel documents will be available for collection 2 weeks prior to departure, however this will depend on your individual arrangements. If you have booked online, you should print out and retain your travel documents as provided to you by the website (or in a follow up email we send you).
When making a booking with us, you are responsible for letting us know of any dietary requirements, your frequent flyer details, and any mobility assistance you may require. We do not accept any liability for the any injury, damage, loss resulting from this information not being communicated to the relevant Travel Providers.
We do not offer advice on Frequent Flyer eligibility on flights that we advertise or that you book. For more information on whether your airfare is eligible for Frequent Flyer rewards, you must contact the Travel Provider directly. We do not take any responsibility should a Travel Provider fail to register your trip. We recommend that you retain copies of your airline ticket and boarding pass as a record.
It is your responsibility to re-confirm all flight departure times with the relevant Travel Provider, prior to departure. We will not be liable for any costs incurred as a result of you missing any flight due to your failure to check your itinerary prior to departure.
We will communicate any special requests that you have in relation to your Travel Product(s) but we make no guarantee that the Travel Provider will accommodate them.
You are solely responsible for the suitability of any Travel Product & Services that you purchase through us. We are not liable for any inconvenience caused or expense incurred as a result of any unsuitability of the Travel Product or Service, subject to your rights under the Australian Consumer Law.
All travellers must have a valid passport for international travel and many countries require at least 6 months validity from the date of return and some countries require a machine-readable passport.
When assisting with an international travel booking, we will assume that all travellers on the booking have a valid Australian passport. If this is not the case, you must let us know. It is important that you ensure that you have valid passports, visas and re-entry permits that meet the requirements of immigration and other government authorities. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility.
We recommend that you contact the Department of Foreign Affairs and Trade and visit their websites at www.dfat.gov.au and www.smartraveller.gov.au for general travel advice, as well as specific advice (including safety alert levels) relating to the destination you wish to visit. You can also register your travel plans with DFAT, so that you may be more easily contacted in an emergency.
If you are travelling to the USA, we urge you to visit https://esta.cbp.dhs.gov/ to review USA immigration requirements which are relevant to you. Please note that most travellers are not able to enter the USA without an ESTA (or visa).
If you are travelling to Canada, we urge you to visit https://www.canada.ca/en/immigration-refugees-citizenship/services/visit-canada/eta.html/ to review Canadian immigration requirements which are relevant to you. Please note that most travellers are not able to enter Canada without an ETA (or visa).
If you are travelling to New Zealand, you need to complete a New Zealand Traveller Declaration (NZTD) 24 hours prior to departure although you will be able to fill in a paper declaration if you cannot complete one online.
If you are travelling to the UK, from 2025, you likely will be required to apply a ETA travel authorisation.
If you are travelling to Europe, from 2025, you likely will be required to apply a ETIAS travel authorisation.
We also recommend that you log on to www.visalink.com.au but do not warrant the accuracy of information provided by this Provider and accept no liability for any loss or damage which you may suffer in reliance on it.
You must ensure that you are aware of any health requirements and recommended precautions relevant to your travel and ensure that you carry all necessary medication and vaccination documentation. In some cases, failure to present required vaccination documentation (e.g. Covid19 vaccination) may deny you entry into a country. General health advice for the destination you wish to visit is available from the Department of Foreign Affairs and Trade – refer to www.smarttraveller.gov.au.
We strongly recommend that you take out appropriate travel insurance to cover your travel arrangements. Your insurance protection should include cover for cancellation, medical and repatriation expenses, personal injury and accident, death and loss of personal baggage and money and personal liability insurance. Insurance cover offered by credit card companies or reciprocal medical cover agreements are often not comprehensive. Travel insurance is strongly recommended by the Department of Foreign Affairs and Trade for all overseas travel. Ask your travel consultant for more information including a quote and the insurer’s Financial Services Guide/Product Disclosure Statement.
We are an authorised representative of several insurance companies and receive financial and non-financial benefits when you buy travel insurance products through us. We are authorised to provide you with general advice about, and arrange, travel insurance products on behalf of the insurer. You must however read the insurer’s Combined Financial Services Guide & Product Disclosure Statement before you decide to buy the travel insurance product you are considering purchasing to ensure it meets your needs and financial situation.
12. PRIVACY
You acknowledge and agree that we may disclose some or all of your personal information as outlined in our Privacy Policy. The terms of our Privacy Policy are incorporated into these Booking Terms & Conditions.
13. GOVERNING LAW
If any dispute arises between you and us, the laws of Australia will apply. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of New South Wales, Australia, and waive any right that you may have to object to an action being brought in those courts.